Wallet and credits

This is an informative translation. The legally binding version is the Czech one, governed by the law of the Czech Republic.

1) What the Mapino wallet is

The wallet is a prepaid credit balance held with your user account. The rule is 1 credit = CZK 1.
Credit serves solely to pay for supported paid digital services on the Mapino platform, in particular daily listings, listing highlights (boosts) and selected supplementary services. An automatically renewing Mapino subscription requires a separate recurring-card-payment authorisation and cannot be paid from credit.
Credit is neither electronic money nor a general means of payment. It cannot be used to pay outside the Mapino platform, cannot be transferred to other users and cannot be exchanged back into money other than as set out in the Credit refund section below.
The wallet provider and contracting party is Nolentra s.r.o., Company ID 24449237, with its registered office at Zahradní 541, 253 01 Hostivice, Czech Republic, registered with the Municipal Court in Prague, Section C, Insert 441357 (see Contact and business details).

Credit can be topped up using the preset amounts shown in the interface, or with a custom amount between CZK 100 and CZK 500,000.
Top-ups are made through the Comgate payment gateway (see below). We credit the balance immediately after the payment provider confirms receipt of the payment.
A wallet top-up cannot be paid for from credit.
We confirm the crediting of the amount in the user interface; the wallet transaction history is available in your account.

Online payments are handled for us by the Comgate payment gateway. The provider is Comgate a.s., with its registered office at Gočárova třída 1754/48b, 500 02 Hradec Králové, Company ID 27924505 — a licensed payment institution operating under the supervision of the Czech National Bank. Payments are secured and information is encrypted. More information and contacts: www.comgate.eu.
Comgate acts as a payment intermediary. The digital-service contract is concluded with the Mapino operator, not with Comgate.
Mapino does not access or store your full card details. For an automatically renewing subscription, Comgate stores the payment details and recurring-payment authorisation; Mapino records only the authorisation identifier and its status.
Questions about the payment itself can also be directed to Comgate at podpora@comgate.cz, tel. +420 228 224 267. Complaints about Mapino services should always be addressed to us (see Complaints Policy).

Credit is drawn at the moment a service paid from the wallet is ordered; the service is activated immediately, without redirection to the payment gateway.
The price of the service is deducted from the balance in the full amount valid at the moment of the order. If the balance is insufficient for payment, the wallet payment will not proceed.
For services with automatic renewal paid from credit (e.g. Rental Management), the renewal price is deducted on each renewal date; renewal can be switched off at any time in the service settings.

Topped-up credit has no set validity period and does not expire.
Should we introduce credit validity in the future, we will announce it sufficiently in advance and the change will not affect credit topped up before it takes effect.

If you are a consumer, you may withdraw from a credit top-up without giving a reason within 14 days of the top-up, to the extent of the credit not yet used.
We will also refund unused topped-up credit on request after this period has elapsed. Send the request to support@mapino.app from the e-mail associated with the account.
We refund the money within 14 days of a justified request being applied, using the same method as the payment was made (usually via Comgate back to the card or account used), unless we agree otherwise.
Only credit that was actually paid for is refunded. Bonus or promotional credit provided free of charge is not refunded and is deducted from the amount refunded.
Credit already used for services provided is not refunded separately; claims arising from a defectively provided service are governed by the Complaints Policy.
An account with a positive wallet balance cannot be deleted. Before deletion, use the credit or ask support to resolve the balance; only unused credit that was actually paid for is refundable, not free bonus or promotional credit.

We handle complaints about billing, an uncredited top-up or the use of credit in accordance with the Complaints Policy at support@mapino.app.
A consumer has the right to out-of-court dispute resolution through the Czech Trade Inspection Authority (www.coi.cz/informace-o-adr).

Questions about the wallet, credits and payments: support@mapino.app