Delivery and Payment Terms

This is an informative translation. The legally binding version is the Czech one, governed by the law of the Czech Republic.

The operator of the Mapino platform, provider of the offered digital services and the customer's contracting party is Nolentra s.r.o., Company ID 24449237, with its registered office at Zahradní 541, 253 01 Hostivice, Czech Republic, registered with the Municipal Court in Prague, Section C, Insert 441357. Contact: support@mapino.app, tel. +420 315 315 496.

1) Order and conclusion of the contract

An order for a paid digital service is submitted through the Mapino order interface.
By submitting an order with an obligation to pay, you confirm that you have familiarised yourself with the price, the description of the service and the related terms.
The contract is concluded at the moment we confirm the order or activate the ordered service after successful payment, whichever occurs first.

2) Payment terms and payment gateway

The currently supported payment methods are shown in the order step.
Online payments are handled for us by the Comgate payment gateway. The service provider is Comgate a.s., with its registered office at Gočárova třída 1754/48b, 500 02 Hradec Králové, Company ID 27924505, a licensed payment institution operating under the supervision of the Czech National Bank. Payments made through the gateway are secured and information is encrypted. More information and contacts are available at www.comgate.eu.
The payment gateway provides solely the technical processing of the payment. The contract for the digital service is always concluded between you and the operator of the Mapino platform (Nolentra s.r.o.), not between you and Comgate a.s.
We pass to the payment gateway only the data necessary to carry out the payment: the amount and currency, the ordered service, the transaction reference number and your e-mail. You enter card details directly in the gateway; Mapino has no access to them and does not store them. For an automatically renewing subscription, Comgate retains the recurring-payment authorisation; Mapino records only the authorisation identifier, not card details.
A payment is deemed settled when Comgate confirms its receipt to us via a server-to-server notification. We then activate the ordered service or credit the wallet.
Failed, cancelled or incomplete payment: the order is not activated and no obligation arises on your side; we record the transaction as cancelled. You may repeat the payment at any time. If the amount was debited but the service was not activated, contact support@mapino.app. Questions about the payment itself can also be directed to Comgate at podpora@comgate.cz, tel. +420 228 224 267.
Selected services can also be paid for with credit from the Mapino wallet; the terms of the wallet, top-ups and credit refunds are governed by the Wallet and credits document.
If another payment method is enabled for a specific service, it is stated in the order interface.

3) Delivery of the digital service

The digital service is delivered electronically, usually immediately after successful payment or without undue delay.
Delivery takes place in particular by activating a feature in the user account, on a specific listing, or by displaying an activation confirmation.
If manual review or moderation is required to provide the service, activation may be carried out only after it is completed.

4) Prices and tax documents

Service prices are stated in the order interface or in the price list available on the website.
Nolentra s.r.o. is not VAT registered as of the latest update. The displayed prices are therefore final and no VAT is added. If the tax status changes, we will update the price list and order interface before applying the change.
We send a tax document or a confirmation of payment receipt electronically where the order or a legal regulation requires it.

5) Recurring and time-limited services

If a duration, renewal or recurring billing is stated for a specific service, the terms published for that offer at the time of the order apply.
After explicit confirmation in the order, a Mapino subscription renews automatically every 30 days for the amount shown before the first payment. The first payment also establishes the authorisation for subsequent recurring payments through Comgate.
Automatic renewal can be turned off at any time in account settings. Cancellation stops future payments; the already paid period and access to its features continue until the date shown in the account.
If a recurring payment cannot be confirmed reliably, we do not blindly retry the charge. Paid access may be suspended after the paid period ends and we may ask you to authorise a new payment.
A change in price or other material recurring-payment terms will not be applied to an existing authorisation without a new explicit action by the user.
A one-off highlight or other time-limited promotion ends upon expiry of the agreed period or upon consumption of the defined feature.

6) Withdrawal and cancellation

The terms of withdrawal and refunds are described in detail in the Complaints Policy.
If you wish to cancel an order before the service is activated, contact us as soon as possible at support@mapino.app.

7) Contact

Questions about payments and orders: support@mapino.app