Content notices and appeals (DSA)
The operator is Nolentra s.r.o., Company ID 24449237, Zahradní 541, 253 01 Hostivice, Czech Republic. The single contact point for authorities under Article 11 and service recipients under Article 12 of Regulation (EU) 2022/2065 is support@mapino.app. We support Czech, English, German, Hungarian and Spanish.
Use Report illegal content (DSA) on a specific listing or review. When the approved retention and security policy is active, the form is available without an account and asks for the exact location, category, a specific explanation of the alleged illegality, the reporter's name and contact email, and a good-faith declaration. Until the structured workflow is active, the interface does not collect these fields and offers electronic submission at support@mapino.app with the same particulars. The separate simple report remains available for spam or a breach of Mapino rules without alleging illegality.
This standard form is not a specialised channel for suspected child sexual abuse or exploitation material. Do not send or attach such material or make a copy. Contact local law enforcement immediately and send Mapino support only the exact URL. A specialised anonymous Article 16(2)(d) path is not yet implemented, and we do not present the standard form as one.
We create a case number and queue an electronic receipt. A decision states the grounds, legal basis, relevant facts, any automated means and the action taken. Automated checks may refer content for review; an authorised person makes a final restriction in a DSA case.
The reporter can track the case with the secure receipt link; a signed-in author uses the account notification. Either eligible party can use the internal appeal path for at least six months after the relevant decision version is notified. Each changed decision has its own version and immutable reasons/redress snapshot. Internal appeal, judicial proceedings and out-of-court settlement are independent: a person may approach an authority or court at any time. The European Commission publishes the current certified out-of-court bodies.
We record only the data needed to assess and evidence the case: reporter name and email, exact content locator, explanation, a bounded content snapshot, decisions, append-only events, appeals and an immutable communication snapshot. The access token is derived cryptographically, is not stored in plaintext and is removed from the browser address after opening. Exact contact-retention and legal-record review periods remain an open written legal decision. The workflow therefore fails closed until a named policy, positive periods and key material are configured. Once approved, each new case records the policy version and dates for one-way contact anonymisation and record review; a time-limited legal hold may defer anonymisation. Substantive decision history is not rewritten. This is not a claim that indefinite retention complies with GDPR.